The El Futuro Durham office has walk-in clinic 9am – 12pm every Monday through Thursday.
Our walk-in clinic is for new referrals only – people who are not currently in treatment.
Individuals are helped on on a first-come, first-served basis.
If there are not enough spaces available, individuals will be asked to return the next day.
If individuals have Medicaid, Health Choice, Medicare or private insurance, they will be required to provide that insurance card when they present to our clinic for registration. We also serve individuals who do not have insurance.
If you have information about the individual you are referring that you can share with us prior to them coming, it would be greatly appreciated so that we can do a good job addressing their needs.
Please fax any information to 919-688-7102.
With your information please include the individual’s name and date of birth as well as how we can contact you about this person if they give us consent to communicate with you.
Frequently Asked Questions
If I can’t come to the walk-in clinic hours, may I make a first time appointment at another time?
Answer: First time or returning clients need to attend an intake assessment (initial session), which we only offer during our Walk-In Clinic hours (Mon – Thurs, 9am-12p). Once someone completes the registration and intake (initial) session, you may schedule appointments at your convenience.
How long do I have to wait to schedule follow-up session after the intake?
Answer: With our new Walk-In Clinic, we are excited to be able to offer follow-up appointments within 7 – 14 business days.
How much will I have to pay for my visits?
Answer: At El Futuro we offer services at an accessible cost. There are many different insurances and payers with varied copays. In effort to make this as simple as possible, we will discuss payment during your registration prior to the intake session. We believe that our clients have the right to have all their questions answered prior to enrolling in our services. We also offer fee reductions for individuals who are unable to pay for services. We are committed to increase access to behavioral health services, and will work with clients to enable them to receive the treatment that they need.
If you are having any problems with sending people our way, faxing us information, or receiving communications from us, please contact Sarelli Rossi at 919-688-7101 x603 or firstname.lastname@example.org
Other options you may wish to explore:
If you or your client need assistance with finding a Spanish-speaking mental health provider in the area, please contact your county’s respective MCO:
Alliance Behavioral Health: 1-800-510-9132
Cardinal Innovations: 1-800-233-6834
Sandhills MCO: 1-800-256-2452
Emergencies: Call 911 or go the emergency room nearest to you.
All staff members (clinicians, front desk staff, volunteers, and trainees) are bilingual in Spanish and English. All signs posted in our clinics, as well as patient education materials, are either in Spanish or bilingual.
We accept Medicaid, Health Choice, and other insurances. We also serve those who do not have insurance. For further questions surrounding payment, we encourage clients to attend our orientation appointments. El Futuro firmly believes that money should be no obstacle in accessing quality healthcare.