Job Announcement

Bilingual Clinical Assistant

Would you like to join a growing, compassionate team of people who share a vision for a brighter future? El Futuro is the leading provider of behavioral health treatment to Latino families in North Carolina. Our mission is to nurture stronger familias to live out their dreams.

El Futuro is currently hiring a Bilingual Clinic Assistant in Durham to provide administrative support to the entire El Futuro office. We are seeking someone who is very committed to working with the Latino community in North Carolina and open to the unique challenges of working in a non-profit organization. This is a full-time position, working 37.5 hours per week, with benefits. Please note that the position works in the Durham clinic and may require travel to the Siler City clinic to provide back-up coverage.

Responsibilities:
“Front Desk” functions
Answering incoming calls
Responding to inquiries about programs and services
Speaking with and assisting clients
Receiving and accommodating clients and visitors
Maintain order in waiting area
Checking voicemail and following up

Facilitate appointments
“Administrative Support virtual functions
Reminder calls to client 1 business day before the scheduled appointment.
Reminder text to client 1 business day before the schedule appointment with zoom information
Maintain schedules of each clinician based on their needs/preferences
Receive payments from clients

Process new clients
Complete financial intake information and communicate the financial responsibilities of the client to El Futuro
Accurately and completely enter B-1 data into IMS

Office equipment and operations
Keep printers full of paper
Keep common areas straight and organized (break room, waiting area, office machine stations)

Other
Scan records into IMS regularly based on need
Maintain discretion with regards to private information (HIPAA compliance)
Keep professional distance from clients seeking someone to talk to
First line security: call 911 if there is an emergency then follow crisis protocol
Direct incoming faxes to the appropriate recipient
File documents in client’s file.
Make sure that mail/client files/scanning cabinet is locked when you leave
Keep sanitation stations stocked with masks, wipes and hand sanitizer

Typical Schedule, may change as clinic needs arise:
Monday – 10:00pm – 6:00pm
Tuesday – 11:00am – 7:00 pm
Wednesday – 10:00am – 6:00 pm
Thursday – 11:00am – 7:00 pm
Friday – 9:00am – 5:00pm

Requirements: We seek a fully bilingual (English/Spanish) person with excellent customer service skills who thrives on solving problems and working in a team environment. The individual must have high level organization, prioritization, communication and listening skills.

To apply, submit a cover letter and resume to hr@elfuturo-nc.org.

El Futuro is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category. El Futuro is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

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