Make an appointment or referral

How can I make an appointment?

Connect with us

As a precautionary measure, El Futuro offices are temporarily closed.

Current patients
Appointments now are available by video or TeleFuturo (using your cell phone, tablet or computer) or by phone call, at the time previously scheduled.
On the day of your video appointment, you will receive a text with a link to connect with your therapist or psychiatrist.
If you wish to contact El Futuro to make changes to your appointment, please call the number (919) 688-7101.

New patients
El Futuro is accepting new patients and new referrals for therapy, psychiatry, substance use treatment, and DWI services. To get connected for services for the first time, please call 919-688-7101 to give us your information. Then we’ll set you up with a video assessment with a clinician as soon as one is available!
On the day of your appointment, you will receive a text with a link to connect with your therapist or psychiatrist by video.

Use the following link to see a video of how to install the “Zoom” application, which you will need to connect through video at the time of your appointment: https://youtu.be/KbWW69R6Jho

If you wish to contact El Futuro to make changes to your appointment, please call the number (919) 688-7101.

What you’ll need

If you have Medicaid, Health Choice, or Medicare, bring your insurance card with you. We also serve individuals without insurance. For further questions surrounding payment, we encourage clients to give us a call.

How do I refer someone to El Futuro?

We are happy to accept referrals, but the person you are referring will need to call to schedule their own appointment. They can do so by calling our main number at (919) 688-7101. If you have information about the individual you are referring that you can share with us prior to them coming, it would be greatly appreciated so that we can do a good job addressing their needs. Please fax any information to 919-688-7102.
With your information please include the individual’s name, contact information, and date of birth, as well as how we can contact you about this person if they give us consent to communicate with you.

If you or your client need assistance with finding a Spanish-speaking mental health provider in the area, please contact your county’s respective MCO:
Alliance Behavioral Health: 1-800-510-9132
Cardinal Innovations: 1-800-233-6834
Sandhills MCO: 1-800-256-2452
Emergencies: Call 911 or go the emergency room nearest to you.

 

Are you a teacher wanting to fill out an online questionnaire
for a student as directed by an El Futuro clinician?

Frequently Asked Questions:

If I can’t come to the walk-in clinic hours, may I make a first time appointment at another time?

First time or returning clients need to attend an intake assessment (initial session), which we only offer during our Walk-In Clinic hours (Mon – Thurs, 9am-12p). Once someone completes the registration and intake (initial) session, you may schedule appointments at your convenience.

How long do I have to wait to schedule a follow-up session after the intake?

Wait times for follow-up appointments depend on the volume of clients attending our walk-in clinic. Please consult with the evaluating therapist for a more accurate wait time.

How much will I have to pay for my visits?

At El Futuro we offer services at an accessible cost. There are many different insurances and payers with varied copays. In an effort to make this as simple as possible, we will discuss payment during your registration prior to the intake session. We believe that our clients have the right to have all their questions answered prior to enrolling in our services. We are committed to increase access to behavioral health services, and will work with clients to enable them to receive the treatment that they need.

Problems?

If you are having any problems with sending people our way, faxing us information, or receiving communications from us,
please contact Sarelli Rossi at 919-688-7101 ×603 or grossi@elfuturo-nc.org