Our partners and friends at United Way of the Greater Triangle highlighted our Telehealth services – virtual therapy as an action taken during the pandemic to continue serving individuals and families with mental and emotional health treatment needs.
Our therapist Courtney Crawford had the opportunity to chat with them about the challenges we faced and the techniques that ultimately worked for the benefit of the Latino community. Here we share with you a little of what she said:
“Prior to the pandemic, we had a small department here at El Futuro that was doing tele-health and video therapy, so we were already piloting a little bit of this, but just with a handful of clients. When the pandemic happened, we really pivoted and said, ‘OK, let’s try and get all of our appointments happening through Zoom,'” said Courtney Crawford, therapist at El Futuro. “At the time we thought it would be very temporary, but obviously that has not been what’s happened.”
With United Way’s help, we were able to address some of the costs of pivoting to a more virtual model, whether that was providing technology or purchasing Zoom lines. We’ve also reallocated personnel to help clients download software like Zoom and figure out how to operate a video call.
Our services have been in high demand since the pandemic began, and our pivot to virtual has been invaluable for many clients — especially those who had to continue working in-person and taking care of their children at home.
“There was already a high demand for our services, and we recognized very quickly that the population we serve was going to be impacted really significantly by the pandemic, largely due to things like a decrease in access to resources like financial support, healthcare and health insurance. But along with that, a lot of people that we serve are also frontline workers,” said Crawford. “Their job was not going to be able to transition to working from home. And the children in the household suddenly needed technology to connect to their classes — a lot of the families we serve simply didn’t have those resources.”
“We recognize that it’s so important that we stay connected and that we find a way to stay connected. We can’t just shut our doors and wait and see, because this is going to put a lot of stress on the families that we serve,” she finished.
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*article taken from WRAL.com. This article was written for United Way of the Greater Triangle.